Selfstorage Canarywharf Service Terms and Conditions

These selfstorage Canarywharf service terms and conditions set out the rules that apply when you reserve, use, or end a storage agreement with us. By making a booking, accessing a unit, or allowing goods to be placed into storage, you agree to comply with these terms and any reasonable site rules communicated at the time of use. This document is intended to be clear, practical, and legally robust, while remaining focused on the service itself rather than promotional or local information.

In these terms, “we,” “us,” and “our” refer to the storage provider, and “you” refers to the person or business entering into the agreement. References to storage unit, premises, and goods include any item or space associated with the self storage service. We may update these terms from time to time where required by law, insurance, operational needs, or reasonable business practice, provided that any material change does not unfairly affect rights already accrued.

These conditions should be read together with any booking confirmation, payment schedule, inventory notes, access rules, or notices supplied before or during the storage period. If there is any conflict, the booking confirmation and any mandatory statutory rights will apply first, followed by these terms and then any site notices. You are responsible for reading the most current version before using the service.

1. Booking Process

A booking for Selfstorage Canarywharf may be made by phone, online, in person, or through any other approved reservation channel. A booking is not confirmed until we have accepted your request, you have provided the required information, and any applicable deposit or advance payment has been received. We may decline or cancel a reservation if the requested unit is unavailable, if the information provided is incomplete or inaccurate, or if we reasonably believe the booking would create a health, safety, legal, insurance, or security concern.

When making a reservation, you must provide accurate details including your full name or business name, billing address, contact details, intended use, and identification where requested. If you are booking on behalf of another person or entity, you warrant that you have authority to bind that person or entity to these self storage terms. We may request additional information to satisfy anti-fraud, anti-money laundering, security, or compliance checks before allowing access to a unit.

The selected storage unit remains subject to availability until the booking is confirmed. Unit sizes are approximate and may vary slightly. If the unit assigned differs from the one originally requested, we will use reasonable efforts to offer a suitable alternative. Your agreement begins on the start date shown in the booking confirmation and continues until it is ended in accordance with these terms. Access is permitted only after any required payment, documentation, and identity checks have been completed.

2. Payments, Charges, and Deposits

All fees must be paid in the manner and by the date stated on the invoice, booking confirmation, or renewal notice. Charges may include rent, administrative fees, lock charges, deposit amounts, late payment charges, disposal costs, cleaning costs, and any other sums properly incurred under the agreement. Unless we agree otherwise in writing, rent is payable in advance for each billing period. We may change prices by giving reasonable notice, and any increase will take effect from the next applicable billing period.

We accept payment methods stated at the time of booking and may refuse payment by any method that is unsafe, disputed, expired, or otherwise unsuitable. If a direct debit, card payment, or other recurring payment fails, we may retry the transaction, suspend access, and charge a reasonable administrative fee if allowed by law. You are responsible for keeping payment details current. Failure to pay on time may result in the application of interest, recovery costs, and lawful enforcement action.

Deposits, if required, are held as security for unpaid charges, damage, missing equipment, breach of these terms, or cleaning or disposal costs. A deposit is not rent and may be applied by us without further notice where sums are due. Any remaining balance after deductions will be returned within a reasonable time after the agreement ends and all obligations are satisfied. Refunds, where due, may be made using the original payment method unless this is not practicable.

3. Cancellations, Changes, and Early Termination

You may cancel a booking before the start date by giving notice in accordance with the booking confirmation or, if no specific notice period is stated, within a reasonable time before the agreement begins. If you cancel after the reservation has been accepted, any non-refundable fees may be retained where lawful, and we may deduct reasonable administrative costs already incurred. If you fail to take possession of the unit on the agreed start date without notice, the booking may be treated as cancelled by you.

Once the storage period has started, you may end the agreement by giving the notice required in the booking confirmation or by such other notice period as may be reasonably required. You must remove all goods, return any access devices, and leave the unit empty, clean, and in a condition suitable for immediate re-use. If items remain after the end date, we may continue charging rent and other applicable fees until all goods are removed or lawfully dealt with under these terms.

We may terminate the agreement immediately or on notice if you commit a serious breach, including non-payment, unlawful use, prohibited storage, repeated access violations, unsafe conduct, or providing false information. Where termination is caused by your breach, we may restrict access, place a lien or equivalent lawful hold over goods, and recover any unpaid sums and reasonable costs. Nothing in these terms limits your statutory rights where we are in breach of our legal obligations.

4. Use of the Unit and Customer Responsibilities

You must use the unit only for lawful storage of permitted items. The unit must not be used as living accommodation, a place of business open to the public, a workshop involving dangerous processes, or for any use that creates nuisance, excessive wear, or risk to others. You must not alter the unit, attach fixtures, or store items in a way that causes damage to the unit, adjoining spaces, or site equipment.

You are responsible for selecting a unit suitable for your goods and for ensuring that items are packed, wrapped, and stored in a way that protects them from deterioration. We do not inspect every item placed into storage and are entitled to assume that goods are safe, lawful, and properly prepared unless we become aware otherwise. You must promptly inform us of any change in the nature of stored goods, especially if they become hazardous, perishable, or susceptible to leakage or infestation.

You must keep the unit locked with an approved lock where required and must not share access unless authorised by us. Any person using your access details, key, code, or lock is treated as acting with your permission. You are liable for any loss or damage caused by anyone you authorise or by anyone who gains access through your failure to secure the unit adequately. We may refuse access if we reasonably believe doing so is necessary to protect people, property, or the integrity of the service.

5. Prohibited and Restricted Goods

For safety, insurance, and legal reasons, certain goods must not be stored. Prohibited items commonly include explosives, firearms, illegal drugs, stolen goods, combustible fuels, live animals, toxic substances, and any item whose possession or storage is unlawful. Items that are highly flammable, corrosive, radioactive, pressurised, or likely to emit fumes, odours, or contamination are also restricted unless we have given prior written approval and suitable safeguards are in place.

Perishable foods, waste, food waste, medical waste, and any item likely to attract pests or create hygiene problems must not be left in a unit. Selfstorage Canarywharf service terms do not permit storage of anything that breaches environmental law, sanctions law, customs law, or public safety regulations. If prohibited goods are discovered, we may move, isolate, remove, report, or dispose of them as necessary, and you will be responsible for all resulting costs and losses.

If we reasonably suspect that prohibited goods are present, we may inspect the unit, require immediate removal, or notify the relevant authorities. In urgent cases, we may take action without prior notice where this is necessary to protect health, safety, security, or legal compliance. We do not accept liability for losses arising from your failure to comply with this clause.

6. Waste Regulations, Cleanliness, and Environmental Compliance

You must not use a unit or any communal area to dump waste, rubbish, unwanted furniture, packaging, or hazardous materials. All waste generated by your use of the service must be removed by you and disposed of lawfully through authorised channels. This includes any items left behind at the end of the term, all packaging materials, and anything that may be classified as controlled waste under applicable UK law. You are responsible for all costs of lawful disposal if you fail to remove waste promptly.

Goods that are contaminated, leaking, mouldy, infested, or otherwise capable of causing damage to property or the environment must be declared and handled appropriately. You must not pour liquids, oils, chemicals, or other substances into drains, bins, or around the premises. If any spill, leak, infestation, contamination, or hygiene issue occurs due to your goods or actions, you must notify us immediately and reimburse all reasonable remediation, cleaning, pest control, and repair costs.

If you abandon goods, leave waste, or otherwise fail to clear the unit on termination, we may treat the items as abandoned where permitted by law and dispose of them, recycle them, or charge you for their removal. Disposal may include destruction where required for safety, confidentiality, or environmental reasons. Our actions will be proportionate and carried out in a lawful manner, and you remain responsible for any unpaid charges arising before or after disposal.

7. Liability, Insurance, and Loss

We will exercise reasonable care in providing the storage service, but storage is at your own risk and you are encouraged to maintain adequate insurance for the full replacement value of your goods. Unless required otherwise by law, we are not responsible for loss or damage to goods caused by theft, fire, flood, water ingress, condensation, mildew, vermin, changes in temperature, force majeure events, or the inherent nature of the items stored. Any insurance we offer or arrange will be subject to its own policy terms and exclusions.

Nothing in these selfstorage Canarywharf terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for loss or damage arising from any one event or series of related events will be limited to the amount recoverable under the applicable insurance policy, if any, or otherwise to the amount paid by you for the relevant billing period, whichever is lower where lawful.

We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, loss of business, loss of goodwill, or business interruption, except where such exclusion is not permitted by law. You remain responsible for backing up data, protecting valuable documents, and securing fragile or high-value items appropriately. We do not act as bailee beyond the duties imposed by law and do not assume responsibility for items not properly declared or packed.

8. Access, Security, and Inspection Rights

Access may be subject to opening hours, security procedures, identification checks, and site rules that we may reasonably impose for safety and operational reasons. We may deny entry where you are in arrears, where your conduct is unsafe, or where we reasonably believe that your access would breach these terms. If required to prevent harm, comply with legal obligations, or protect other users, we may relocate goods within the premises or restrict access temporarily.

We reserve the right to inspect a unit where we reasonably suspect a breach of contract, unlawful activity, contamination, or an emergency requiring immediate action. Where practicable, we will give notice before inspection, but we may enter without notice in an emergency or where law, a court order, or an authority requires it. Any inspection will be carried out with reasonable care and only to the extent needed to address the relevant issue.

You should keep your own records of what is stored and the condition of items at the time of deposit. We recommend an inventory for personal or business use, although this is not a requirement of the service. Any failure to record goods, serial numbers, or condition may make it harder to assess claims later, and we may rely on our own records, photographs, or incident logs where appropriate.

9. Notices, Governing Law, and General Provisions

Any notice under these terms must be given in writing by the channel stated in the booking confirmation or by another method we reasonably accept. Notices are deemed received in accordance with normal UK commercial practice, allowing for reasonable delivery times. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force, and the invalid part will be interpreted as far as possible to reflect the original intent.

These terms constitute the entire agreement between the parties in relation to the storage service, save for any mandatory statutory rights or written variations signed by us. No failure or delay by us in exercising any right will operate as a waiver of that right. You may not assign your rights or obligations without our written consent, although we may transfer our rights and obligations to a successor, purchaser, or affiliate where lawful and on reasonable notice.

The agreement, and any dispute or claim arising from it, shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where another jurisdiction must apply by law. By proceeding with the booking and continuing to use the selfstorage Canarywharf service, you confirm that you have read, understood, and agreed to these terms.